Privacy Policy

Effective Date: February 1, 2025

Backtick (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our AI-powered issue tracking platform (“Platform”). By using our Platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services.
• To personalize your experience on the Platform.
• To enable GitHub integration and manage product-related issues.
• To communicate with you regarding updates, support, or promotional materials.
• To ensure security and prevent unauthorized access.

3. How We Share Your Information

We may share your information with third-party service providers to operate and improve our Platform:

• Supabase: For secure storage of user data.
• Fly.io: For hosting and managing our application infrastructure.
• Lantern.dev: For managing vector database operations.
• Propel Auth: For handling user authentication and authorization.

These providers process data on our behalf under strict confidentiality agreements and are required to comply with applicable privacy laws.

We may also share information:

• If required by law or legal process.
• To enforce our Terms and Conditions or protect our rights.
• With your consent or at your direction.

4. Data Security

We implement reasonable security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. However, no method of transmission over the internet is completely secure.

5. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Data Portability: Obtain a copy of your data in a structured format.
• Opt-Out: Withdraw consent for certain types of data processing or communications.

To exercise these rights, contact us at founders@backtickai.com.

6. Cookies Policy

We use cookies to:

• Enhance functionality and performance of the Platform.
• Analyze usage patterns for improvement.

You can manage your cookie preferences through your browser settings. Disabling cookies may affect some features of the Platform.

7. Data Retention

We retain personal data only as long as necessary to provide our services or comply with legal obligations. Once no longer needed, we securely delete or anonymize the data.

8. Third-Party Services

Our Platform integrates with third-party services (e.g., GitHub) that have their own privacy policies. We are not responsible for the practices of these services but encourage you to review their policies when using them through our Platform.

9. International Data Transfers

If you are accessing our Platform from outside the United States, note that your data may be transferred to and processed in the United States or other countries where our service providers operate. By using the Platform, you consent to such transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.” Continued use of the Platform after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Backtick
founders@backtickai.com