Welcome to Backtick. These Terms of Service (“Terms”) outline the rules and guidelines for using our AI-powered issue tracking platform. By accessing or using our platform, you agree to comply with these Terms.
Backtick (“we”, “us”, “our”) provides an AI-powered issue tracking platform that integrates with GitHub accounts to help businesses manage product-related issues and receive AI-generated solution approaches. These Terms govern your use of our platform and services.
If you do not agree to these Terms, you must stop using the platform immediately.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately if you suspect unauthorized access or misuse.
You agree not to:
By connecting your GitHub account, you authorize Backtick to access your repositories as per permissions granted during setup. You can disconnect your GitHub account at any time, but certain data may be retained as outlined in our Privacy Policy.
The AI-generated solutions provided by our platform are suggestions only and should be reviewed by qualified personnel before implementation. We do not guarantee their accuracy, completeness, or suitability for any specific purpose.
Our platform is offered on a subscription basis with various tiers of service. Pricing details are available on our website.
Payments must be made in advance according to your selected plan. Fees are non-refundable unless stated otherwise.
All rights to the platform, including its software and content, belong to Backtick.
We grant you a limited, non-transferable license to use the platform during your subscription term for business purposes.
We take reasonable steps to protect your data, but we cannot guarantee absolute security due to inherent risks in data transmission over the internet. For details on how we handle data, refer to our Privacy Policy.
Backtick is not liable for indirect damages such as lost profits or data arising from your use of the platform. Our total liability is limited to the amount paid by you in the last 12 months.
You may cancel your subscription at any time through account settings or by contacting us directly.
We may suspend or terminate your account if:
Upon termination, access will cease immediately, and we may delete stored data after a reasonable period.
We reserve the right to update these Terms at any time with notice provided via email or on the platform. Continued use after updates constitutes acceptance of the revised Terms.
If you have questions about these Terms, please contact us at founders@backtickai.com
Last Updated: February 1, 2025